Frequently Asked Questions (FAQs)

Here, we provide instant solutions to common queries from our customers:

Shipping and Delivery

Q: Do you offer free shipping?
A: Yes, we provide free shipping on all orders within Canada, with no minimum purchase required.
Q: How long does it take for delivery?
A: Our standard delivery time is 14-28 days. Please note that due to the current situation, there might be slight delays in delivery. Rest assured, we are working hard to get your order to you as soon as possible.
Q: Can I track my order?
A: Absolutely! We offer product tracking for all our shipments. Once your order is dispatched, you will receive a tracking number via email. Simply enter the tracking number on our website to track your package.

Return and Refund Policy

Q: Are the products returnable?
A: Generally, our products are non-returnable. However, if you receive a wrong or defective item, you can request a return within 7 days of receiving your order. To initiate the return process, please fill out the provided form and send us.
Q: How long does it take to process a refund?
A: Once we receive your returned item, we will process the refund within 5-7 business days. Please note that the refund will be issued through the original payment method.

Contact Information

If you have any further questions or concerns that have not been addressed in our FAQ section, please feel free to contact us. Our customer support team is available to assist you.
Email: reach@kidsstore.ca